We stand behind our products and will replace any malfunctioning repeller, lantern, torch or accessory while it is still under warranty. If you feel your product is not working as designed, please call Customer Service at 1-866-753-3837 or use the contact us form on our website. Our agents will gladly assist you. A copy of your receipt and a picture of your product is required before a product exchange can be processed. Thermacell reserves the right to request product back before an exchange is shipped.
Comments
5 comments
Unit does not power on. Please replace as discussed.
Susan Serpa
mserpa@cox.net
Please replace will not power on. Therma cell.patio shield.
Waligora.aw@gmail.com
Where is this return/replacement link?
Please replace my E90 refill. I ordered a new E90 and the refill cartridge in the box was not sealed and leaked out everywhere.
I called and also registered my therma cell patio shield. This is the second one I purchased. The 1st one stopped working and wasn't aware there is a warranty that I could have contacted you for a replacement. The only reason I purchased another is because when it worked it was very efficient! Now the second one isn't working -purchased July 1st, 2023. Please replace. Thank you.
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