Refund request

You may return items within 90 days of purchase for credit if you are not 100% satisfied. To request a refund, please call Customer Service at 1-866-753-3837 or use the contact us form on our site. Our agents will gladly assist you.  A copy of your receipt and a picture of your product will be required.  Thermacell reserves the right to request product back before a refund is issued.